Past-client reactivation for Texas clinics
If your med spa or clinic has a list of past clients who have not been back in six months, this is for you.
We bring back past patients and build your Google reviews. We text and email the people who already agreed to hear from you, book the replies onto your calendar, and you pay only when they actually show up — $40 for a med spa or IV visit, $75 for a weight-loss restart. Nothing is charged upfront. If nobody comes in, you owe nothing.
30-day pilot · $0 to start
A card goes on file when you start. Nothing is charged until a visit is kept. No-shows and cancellations are $0.
A short form to get started, then a quick 10-minute setup call. No pitch deck.
You approve every message before anything goes out. Every reactivated booking is tracked through a RebookHouse booking link. You confirm each visit with a one-tap yes or no, and you are charged only for the ones that were kept. The day after a kept visit, every patient is asked for a Google review.
For Texas med spas, IV therapy, and medical weight-loss clinics with at least 300 opted-in past clients.
Your best clients already know you. They just stopped coming in.
Botox lapses every three to four months. IV memberships quietly expire. Weight-loss patients pause and do not restart. The front desk is busy with today’s schedule, so nobody systematically goes back to the list. Paying for new leads while a lapsed list sits unused is the expensive way to fill a chair.
You pay only for appointments that happen.
- No setup fee, no monthly fee, no contract.
- Pricing per kept appointment: med spa $40, IV therapy $40, medical weight loss $75 — charged only when the patient restarts.
- A card on file when you start the pilot. Nothing is charged upfront.
- Each kept visit is charged the day after you confirm it with a one-tap yes/no text, or after 72 hours with no answer.
- No-show or cancellation: $0.
- The day after each kept visit, every patient gets a Google review request with your clinic’s link. It is included in the per-visit fee.
- One campaign, up to 30 days. You approve the offer and every message first.
Run your own numbers
If your average visit is $400 and we bring back 20 patients, that’s $8,000 in visits for $800 in fees.
That’s the $40 med spa or IV fee. At $75 for a weight-loss restart, 20 visits would be $1,500 in fees. If a patient doesn’t show, that visit is $0. Plug in your average ticket and the math is the same.
Four steps. Your front desk does not chase anyone.
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Start, then a 10-minute setup call.
Fill in a short form and put a card on file — nothing is charged upfront. On the setup call we confirm your list, you pick the offer, you sign the BAA, and you send an export of opted-in past clients.
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Launch (3–5 days).
We clean the list, write the messages for your approval, and send in small batches. Replies are handled as they come in. Every reactivated booking is tracked through a RebookHouse booking link and lands on your calendar.
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Confirm the visit. Then we charge.
After a booked visit, we text you a one-tap yes or no to confirm it against your schedule. A yes — or no answer after 72 hours — charges your card on file the next day for that visit only. A no, a no-show, or a cancellation is $0. You only pay for kept visits.
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Ask every patient for a Google review.
The day after each kept visit, every patient gets a text asking for a Google review, with your clinic’s link, plus “anything we could do better? just reply.” The same message goes to every patient. Replies come straight to you, and they also help confirm the visit happened. At the end of the 30 days, you decide whether to run it again.
What you provide
At least 300 opted-in contacts (name, mobile and/or email, last visit date, last service, consent flag); one offer you are willing to make; your Google review link; a signed BAA, which we provide; and a card on file. Bookings are made through a RebookHouse booking link, so you do not have to hand over calendar access.
Who this is for, and who it is not
For
Independent Texas med spas, IV therapy clinics, and medical weight-loss clinics that already have a past-client list and documented consent to contact those people.
Not for
Clinics that cannot show consent to text or email marketing. Chains that need a corporate marketing sign-off we cannot wait on. Practices that want us to scrape or buy a list. Anyone expecting us to mention diagnoses, treatments, or medications in the messages. (Men’s testosterone clinics are a later market, not the first pilot.)
FAQ
When do we pay?
A card goes on file when you start the pilot, and nothing is charged upfront. Each kept visit is charged automatically the day after you confirm it with a one-tap yes/no text, or after 72 hours with no answer. You only pay for visits that were kept.
How do you charge if a client no-shows?
You don’t. Tap no on the confirmation text and that visit is $0. Cancellations are $0 as well.
How do you track the bookings?
Every reactivated booking is made through a RebookHouse booking link, so we have a record of what was scheduled. We then confirm the visit against your schedule with the yes/no text before charging. If a patient replies to the review follow-up, that reply is also logged as secondary confirmation the visit happened.
Do you ask for reviews?
Yes. The day after a kept visit, every reactivated patient gets a review request with your Google link — the same message, every time. It is included in the per-visit fee.
Do you need access to our patient records?
No. You export a limited list of opted-in past clients: name, contact, last visit date, last service, and consent. We use it for your campaign only.
Is texting past clients allowed?
Only if that person already agreed to hear from the clinic. We text only those contacts, register the sending number with the carriers in the clinic’s name, and put an opt-out on the first message. This is not legal advice; your counsel should review the BAA and your consent language.
What if we do not have 300 opted-in contacts?
Tell us on the setup call. If the list is too small, we will say so and will not take the pilot.
Will this create extra work for our front desk?
The point of the pilot is that it should not. We handle replies and booking against the rules you set. You approve messages once at the start, and confirm kept visits with a one-tap text.
What happens after the 30 days?
You can run another campaign at the same per-appointment price, or stop. Med spa and IV therapy stay $40 per kept visit. A medical weight-loss restart stays $75, charged only when the patient restarts.
Are you a marketing agency or a software tool?
Neither. We run one reactivation campaign for you. You are not buying a monthly subscription or a website package.
How we handle consent, texts, and patient data
- Marketing texts go only to people with documented prior consent. Contacts without text consent get email only, or are left out.
- Every first text says who it is from and how to opt out. STOP and any plain-language opt-out are honored immediately, and we send you that list.
- Texts go out on a carrier-registered number (A2P 10DLC) in the clinic’s name, roughly 9 a.m. to 8 p.m. Central, no Sunday-morning blasts.
- Emails include the clinic’s physical address and a one-click unsubscribe.
- Patient data is used only for your campaign, stored in HIPAA-eligible tools under vendor BAAs, and deleted 30 days after the campaign unless you ask us to keep it for a follow-on. Messages stay generic (“It’s been a while since your last visit”) and do not name diagnoses, treatments, or medications.
- A signed BAA is required before we receive a list. We will send the BAA before any list is shared.
- Before launch, we confirm whether Texas telephone-solicitation registration applies to the campaign.
This is not legal advice. RebookHouse is a division of Kerr & McKay, LLC. Your counsel should review the BAA and your patient-consent language before we launch.
Start your pilot.
Tell us a little about the clinic. After you start, we hop on a quick 10-minute setup call.
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